Refund & Cancellation Policy

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Read this page carefully — it explains our no-refund policy, limited exceptions, cancellation rules and the process.

Overview — Strong No-Refund Policy

CertDesk operates a service model that requires immediate allocation of manpower, auditor scheduling, document processing and third-party fees. Because of the nature of certification, registration and attestation services, payments made to CertDesk are generally non-refundable. Clients must read this policy carefully before making any payment.

1. Why we have a no-refund policy

  • Many services involve immediate expenses (auditor booking, government fees, third-party vendor work).
  • Work begins upon receipt of advance payments — resources are allocated and cannot always be recovered.
  • Refunds create administrative delay and may be unfair to personnel and third parties who already performed work.

2. What “non-refundable” covers

Unless explicitly agreed in writing, the following are non-refundable:

  • Advance payments and milestone payments for certification, audit, registration or consultancy work.
  • Fees paid for government filings, statutory payments, or third-party vendor charges once processed.
  • Non-recurring professional fees for document review, gap analysis, or advisory calls after work has started.

3. Limited exceptions (cases where refund may be considered)

Although refunds are generally not provided, in certain narrow situations we may consider partial or full refunds:

  • No work started: If you cancel before we have taken any action or assigned resources, we may refund the advance minus transaction charges.
  • Duplicate payment: If we receive duplicate payments due to technical errors, we will refund the duplicate amount after verification.
  • Service non-provision by CertDesk: If we are unable to provide the contracted service due to internal reasons, we may offer a refund or credit at our discretion.
  • Legal compulsion: Refunds required by regulators or legal orders will be processed as per the applicable order.

All exceptions are reviewed case-by-case and subject to management approval. The final decision rests with CertDesk.

4. Cancellation rules & timelines

  • If you wish to cancel, notify us immediately at support@certdesk.org with your application reference and reason for cancellation.
  • If no work has commenced, we will acknowledge cancellation within 3 business days and process any eligible refund (minus transaction charges) within 7–14 business days.
  • If work has commenced, cancellation will be processed but charges for work already done, auditor time, government fees and third-party costs will be deducted.

5. Refund process (if applicable)

  1. Send cancellation request to support@certdesk.org with subject line: Refund Request — [Your Name] — [Reference ID].
  2. Our team will acknowledge within 3 business days and request verification documents if needed.
  3. We will review the case, calculate deductions (if any), and communicate the refundable amount and timeline.
  4. Approved refunds are processed to the original payment method where possible. For bank transfers, refunds may be processed via bank transfer to the account details you provide.

Note: Payment gateways and banks may take additional time to show the refund in your account.

6. Chargebacks & disputes

If you initiate a chargeback with your bank or payment provider, we will respond to the dispute with supporting evidence of service delivery. If the chargeback is found to be invalid, you may be liable for any costs, fees or penalties imposed by the payment provider.

7. Credits & alternative remedies

Where refunds are not available, we may offer alternative remedies such as:

  • Credit note for future services (valid for a defined period).
  • Transfer of work to another service within our portfolio where feasible.
  • Extended support or free consultation to resolve issues.

8. Special cases: statutory or government fees

Fees collected to pay government authorities, registries, embassies or other agencies are passed through to those entities. Once paid, these fees are usually irreversible and non-refundable.

9. Force majeure

We are not responsible for delays or inability to perform due to events beyond our reasonable control (e.g., pandemics, political actions, natural disasters, government closures). Such events do not create an entitlement to refunds unless otherwise stated in writing.

10. How to request a refund or cancellation

To request cancellation or refund, email:
Email: support@certdesk.org
Please include:

  • Your full name and organization
  • Service type and reference ID (if any)
  • Payment details (transaction id / invoice number)
  • Reason for cancellation and bank details if refund via transfer is requested

11. Fees & administrative deductions

When refunds are approved, any non-recoverable fees (payment gateway charges, banking charges, third-party fees) will be deducted from the refundable amount. Administrative handling charges may also apply.

12. Miscellaneous

  • We reserve the right to amend this policy at any time. Updated policies will be posted on this page.
  • All refunds and cancellations are subject to verification and internal review.
  • Our decision on refunds and cancellations is final except where legally prohibited.

If you have further questions about refunds or cancellations, contact us: support@certdesk.org. Last updated: February 3, 2026.